Terms and Conditions

Vertex Laboratory Diagnostics is the trading name of Vertex Laboratory Diagnostics LTD and owns this website. The company REGISTRATION details are as follows:
Vertex Laboratory Diagnostics LTD
123B Barkby Road, Leicester, LE4 9LG

The term Vertex Laboratory Diagnostics or ‘us’ or ‘we’ or 'our' refers to the owner of the website as above. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use –

  • If you continue to browse and use this this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. All content on our website is subject to change. This includes, contents, services provided, description of services, fees for services and special offers.
  • We do not maintain any responsibility for the content on external sites linked from its website.
  • We endeavour to maintain accurate information on its website but we do not guarantee that the information is from errors.
  • We do not warrant that its site or server is from viruses and bugs.
  • We own the copyright to all content and the organisation of information on its website. We do not allow the unauthorised copying of information from this site.
  • We own all trademarks, trade names, logos, devices and service marks appearing on this website, whether registered or unregistered.

General Service Terms

  • All clinical partners are responsible for their practice and for any advice, testing or any treatments that they provide during the consultation.
  • Enquiries answered by administrative team via email is for guidance purposes only. We will not be held responsible for the accuracy of such information given outside of the formal testing service or consultation with our testing clinicians/personnel.
  • We cannot accept responsibility for non-receipt of emails or unobtainable telephone numbers.

Our staff have the right to work in an environment from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any violent, threatening or abusive behaviour be tolerated.

Client Privacy Policy

  • We ensure that all client details and records are kept in the strictest of confidence.
  • We will only share information with other medical service providers involved directly in your care such as the laboratory or diagnostic partners doing your tests. We use phone and emails to communicate with these other service providers and, while we aim to communicate confidentially, we accept no responsibility for breaches of these communication routes.
  • We will not share your information with any other third party unless you give us permission to do so, for example with your GP or other Government regulators. The only exceptions are where a client/patient is considered to be a danger to themselves or others, or when required to do so by a court order.

COMPLAINTS/FEEDBACK

Clients who wish to make a complaint regarding their service should email at enquiries@vertexlabdiagnostics.co.uk. We will provide a written acknowledgement of the complaint within 10 working days.