Privacy Policy

This Privacy and Cookies Policy relates to all data collection and data processing of Vertex Laboratory Diagnostics LTD through the vertexlabdiagnostics.co.uk website.
For the purposes of this Privacy Statement Policy any reference to “Vertex Laboratory Diagnostics LTD” (or “our” or “us” or “we”) shall mean Vertex Laboratory Diagnostics LTD.
This Privacy Statement Policy describes how Vertex Laboratory Diagnostics LTD collects, uses and safeguards the personal information you provide, it is subject to change at any point.
It also describes your choices regarding the use, access and deletion of your personal information.
If you think that me360 Healthcare Limited is not abiding by our Privacy Statement Policy, you should first contact our data protection officer to voice your concerns.
If you have made a booking with me360 Testing Services or contacted us through the website is the past and wish us to delete any personal information provided through the website or booking form, please contact our data protection officer.

Data Controller

The Data Controller is Vertex Laboratory Diagnostics LTD, 123B Barkby Road, Leicester, LE4 9L | Email: enquiries@vertexlabdiagnostics.co.uk

Legal Basis for Processing of Data

Data Sharing

We do not share personal data with marketing teams, nor do we use personal data for our own marketing purposes. Data will only be shared with third parties only with prior consent and will only be shared for the healthcare purposes and as required by government or professional regulators.

How your personal data is collected

Website Contact Forms

We only collect personal information from you that is relevant to enable it to respond to a query or to provide a service which has been requested. the following details are gathered:

Name
Email
Phone

We do not use any of your personal data collected through the website forms for marketing lists. We do NOT share, sell, copy, distribute your information in any way and security measures have been put in place to minimise the risk of your data being stolen.

How your personal data is transmitted and stored

We have appropriate security measures in place to protect against the loss, misuse and alteration of the personal information it processes. When one of the contact or booking forms are filled in and sent through a browser, Secure Socket Layer (SSL) technology protects information by way of server authentication and data encryption between the website and server to prevent data from being intercepted. The lock icon is visible next to our website address in the browser.
However, no method of transmission over the internet is 100% secure, therefore we cannot guarantee absolute security.

Access to your Personal Information

We acknowledge that individuals have the right to access their own personal information at any time. Any individual that wants to either access, correct, amend or delete their personal information should make contact to us at enquiries@vertexlabdiagnostics.co.uk, at no cost to the individual, we will respond within 45 days.

Data Retention

We may retain your information for as long as you are a customer of Vertex Laboratory Diagnostics LTD or as needed to provide you with our services.

Website Tracking & Cookies

We use Google Analytics, Facebook Pixel Tracking and Google Call Tracking to analyse visits to the website for internal use, no information is shared to third parties. A cookie is placed on the users browser to help track the following data points: which pages are viewed, how long a user stays on the site, whether or not a booking is made, whether or not a call has been made through the numbers displayed on the site.
The IP addresses recorded help define broad demographic information. These data points are used by me360 Healthcare Limited to help understand which services are most popular, how we can provide a better service and to help focus our marketing activities. The IP addresses are not linked to personally identifiable information.

Third party cookies used by:

Google Analytics – Uses cookies to track user behaviours, conversions and overall trends. This helps us to provide value to services and improve the way the site works.
Facebook Pixel – We from time to time use Facebook marketing, the Facebook pixel allows use to see what pages have been viewed.

Cookie Opt-out

You can control the use of cookies from your browser and prevent cookies from being used at all. If you reject cookies, you may still use our website the only feature which will be limited will be the location tracking on the map facility.

How personal information or analytic data is used by us

me360 Healthcare Limited uses your personal details for the purposes of providing the appropriate testing service and for any appointments with our partner organisations throughout the UK. In providing this service we promise to use your data in accordance with the General Data Protection Regulation (GDPR). We will never sell, rent, share your data to other organisations. We may be required to disclose personal data in relation to lawful requests by the police or law enforcement agencies or government regulators.